University Image: A strategic moderator between Justice Dimensions  and Service Recovery Satisfaction in Open and  Distance Learning (ODL) context?

Mohd Rushidi Mohd Amin Dr; Vinesh Maran Sivakumaran Dr

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University Image: A strategic moderator between Justice Dimensions and Service Recovery Satisfaction in Open and Distance Learning (ODL) context?

Authors

- Mohd Rushidi Mohd Amin Dr
- INTI International College Penang
- Vinesh Maran Sivakumaran Dr
- INTI International College Penang

Abstract

This study investigated the relationships between perceived justice with justice dimensions (distributive, procedural, interpersonal, and informational), university image, service recovery satisfaction through a survey of 303 ODL students in Malaysia who experienced a service failure and subsequently a service recovery effort.

Keywords: Justice Dimensions, Service Recovery Satisfaction, University Image, Open and Distance Learning (ODL), and PLS – SEM.

How to Cite: Mohd Amin, M., Dr & Sivakumaran, V. M., Dr (2023) “University Image: A strategic moderator between Justice Dimensions and Service Recovery Satisfaction in Open and Distance Learning (ODL) context?”, Adult Education Research Conference. 1(2023).